csbolaPrivacy Policy

Account holders on mobile and desktop platforms generate transaction data, identity records, and gameplay metadata every time they log in, deposit, or access markets. This page describes what we collect when you use csbola and how we keep that data protected throughout its lifecycle.

We at csbola treat your personal information as a core asset. From the moment you register an account, we encrypt your email address, phone number, and identity documents. We use this data only for purposes you explicitly allow—account verification, deposit and withdrawal processing, fraud prevention, and regulatory compliance. We do not sell your data to third parties, and we do not use it for marketing without your consent.

Your rights under local privacy law are preserved. You may request access to your personal data, correct inaccuracies, or request deletion (subject to legal retention obligations). Our contact information is at the end of this policy.

Details

What we collect when you register with csbola

We collect your full name, email address, phone number, and date of birth during account signup. To unlock deposit functionality, we require identity verification via government ID (passport or national ID card), proof of address (utility bill or bank statement dated within three months), and a short video or selfie confirming your live identity. We store these documents in encrypted form and separate from your account login credentials.

We also collect your preferred language (English or Indonesian), timezone, and device type (Android, iOS, or desktop browser). This information helps us deliver csbola in a format optimized for your setup.

How we use your data on csbola

We use your name and payment-method details to match your account against every deposit and withdrawal. If you transfer funds from a DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account, we verify that the registered account holder matches your csbola name. Mismatches trigger a manual review hold—typically 24 hours during business days. This step prevents fraud and complies with Indonesian financial-reporting rules.

We use your email address to send transaction confirmations, account security alerts (e.g., password reset requests), and promotional updates (if you opt in). We use your phone number for one-time password (OTP) verification during login and for account recovery if you lose email access. We do not share your phone number with third parties.

Your transaction history (deposits, withdrawals, bets, and market settlements) is logged for audit purposes and to satisfy regional money-transmission requirements. We retain this history for a minimum of seven years. Your gameplay and market-activity data (which games you accessed, which teams or tournaments you followed) is retained for personalization and fraud detection but is not shared externally.

KYC data

Identity documents (ID, proof of address) collected once per account during verification. Encrypted and stored separately from login credentials.

Transaction data

Record of all deposits, withdrawals, and market activity. Retained for seven years minimum to comply with regional regulations.

Device data

Your device type, IP address, and browser type. Used to detect unusual login patterns and prevent unauthorized access.

Third-party processors and data location

We use third-party payment processors (e.g., mobile banking gateway providers, bank integration partners) to handle deposits and withdrawals. These processors have access only to the minimum data required to complete transactions—your name, amount, and destination account. We do not disclose your identity documents or complete transaction history to payment processors.

Our servers may be located outside Indonesia. Your data is encrypted before transmission and at rest. If data is transferred across borders for backup or disaster recovery, it remains under our control and subject to this privacy policy. We do not allow third-party processors to store your data on their servers after a transaction completes.

Your rights on csbola

You have the right to access your personal data by logging into your csbola account and viewing your profile. You may request a complete export of your data (including transaction history) by contacting our support team. We provide this within 30 days at no cost.

You may correct inaccuracies in your profile (name, email, phone) by updating your account settings. You may request deletion of your account and associated data, subject to legal retention requirements (e.g., transaction history must be kept for seven years). Deletion requests are processed within 60 days and are irreversible.

You may withdraw consent for promotional emails at any time by clicking the unsubscribe link in any message or by updating your preferences in account settings.

Cookies and tracking on csbola

We use cookies to maintain your login session, remember your language preference, and track which pages you visit on csbola. Cookies are small text files stored on your device; they do not contain personal data (e.g., your name or payment details). Most cookies expire when you close your browser or log out.

We do not use third-party cookies for advertising or cross-site tracking. Analytics cookies help us understand how users navigate csbola and identify performance bottlenecks. You may disable cookies in your browser settings, but doing so may prevent you from logging in or accessing some features.

How to contact us about your privacy

If you have questions about this privacy policy, wish to request access to your data, or suspect unauthorized access to your account, contact our support team via live chat or email. We respond to all data requests within 14 business days. For account-security concerns (e.g., suspected fraud), reset your csbola password immediately and contact support to report the issue.

Policy

We update this privacy policy periodically to reflect changes in our practices or regional regulations. Material updates are communicated via email at least 30 days before they take effect. Continued use of csbola after the notice period indicates your acceptance of updated terms. If you do not agree with changes, you may close your account and withdraw your funds before the effective date.

Our privacy commitments apply uniformly across all csbola users and regions. Whether you access csbola from Jakarta, Surabaya, Bandung, Medan, or any other location within our service area, the same data-protection standards apply. We comply with applicable privacy law in each jurisdiction where we operate.

If you believe we have violated your privacy rights or handled your data in breach of this policy, you may lodge a complaint with the relevant data-protection authority in your region. We cooperate with regulatory inquiries and take all privacy complaints seriously.